Check Out Some of the Most Frequently Asked Questions

Get Answers to Your Questions About Collision Repairs

Below you'll find some questions we're commonly asked by our customers. If you have a question that you don't see answered below, feel free to give us a call and we will be happy to answer it!
Do I have to use the body shop that my insurance company recommended?
No. In the end, the choice is yours. CARSTAR Patriot Collision Center has direct repair contracts with many major insurance companies. We do not have to be on your insurance company's direct repair list in order to repair your car. CARSTAR Patriot Collision Center works with all insurance companies and maintains good business relationships with all of their local adjusters, making it easy to complete your repairs and your paperwork. We make the process painless.
Do I need to get more than one estimate?
No. You only need to get one estimate at the shop of your choice.
The insurance company estimate is less than your estimate. What do I do?
If the insurance company has already written an estimate, it is a good starting point for us. The estimate has useful information such as the claim number, a parts list, and the adjuster's contact information. Routinely, many times the insurance company will write an estimate that is conservative, and will wait until your car is at CARSTAR Patriot Collision and taken apart. Often times, there is hidden damage that cannot be seen until it is dismantled. That is when we contact them to report additional damage and costs.

The insurance company issued me a check. What do I do with it?
Hold on to the check until after your car repairs are finished, and bring it with you when you are picking up your car.
Do you use factory paint?
In general, car manufacturers do not sell paint. CARSTAR Patriot Collision Center refinishes cars using a PPG High Performance Envirobase waterborne paint system, restoring your car's finish to its original condition. Our paint system is environmentally friendly, reducing the amount of VOCs that are emitted. And it is warranted by our shop and the manufacturer for as long as you have your car.
Will my paint match?
CARSTAR Patriot Collision Center uses multiple different methods to match paint. Your car's color code is located on the car. Our painters will input it into their computer, and the computer provides the formula for mixing it. We also employ a spectrophotometer to help match your car's color. Lastly, we tone in our colors by spraying test panels, ensuring that the color matches before we apply it to your car.
Will you use only factory parts for my repairs?
CARSTAR Patriot Collision Center would like to use all factory OEM parts for your repairs. However, it's the insurance policy that dictates what types of parts will be used in the repair. If the policy states that alternative parts are to be used when they are available, that is how the estimate is prepared. However, you do have the option of requesting that genuine factory parts be installed and paying the price difference.
How long will you have my car?
The time that CARSTAR Patriot Collision Center has your car depends on the extent of damage, and whether or not hidden damage is found once your car is taken apart. To minimize delays, parts are ordered per the preliminary estimate, and received before your car arrives. We also keep in touch throughout the claims process, to let you know how the repairs are going and when we think they will be complete.
Have you repaired cars like mine before?
CARSTAR Patriot Collision Center works on all makes and models of cars, sport utilities, and trucks. We are experienced at repairing everything from Kia's to Bentley's, sports cars to dump trucks and everything in between. All of our technicians are true craftsman in this specialized trade. Their experiences are supplemented by I-CAR and ASE certifications and attend continuing education classes for the most up-to-date methods and technology advancements.
Can I get a rental while my car is being repaired?
Yes! CARSTAR Patriot Collision Center can make a reservation for you at the nearest Enterprise location. When you are dropping your car for repair, we call the rental office for you. They will pick you up and shuttle you to their location to pick a car and go over the contract with you.
Will the insurance company pay for the rental?
That depends on several factors.
If you are using your insurance company to have your car repaired, your rental will be paid for, or partially paid for, if you purchased rental car coverage with your policy. If you have rental coverage, it is important to understand that your coverage may not be sufficient to cover your needs throughout the entire process. Your insurance company claims department can go over the details with you and give you advice on car selection.
If you are using the other party's insurance company to have your car repaired, a rental car can be provided while your car is at CARSTAR Patriot Collision Center. Again, ask your claims adjuster for details.
If you are paying for the repairs yourself, CARSTAR Patriot Collision Center has very reasonable rates at our local enterprise location.
Stop by our auto body repair shop located at 
3066 Shawnee Drive.

We offer FREE estimates. Call 540-722-8760 today or request one online!

Our team is experienced to handle the specialized needs of your car.

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